Frequently Asked Questions:

How do I register?

Click on the Create a Pet Memoriam button and follow the instructions. You will be required to create a username and password, or use your Facebook login information to create a new pet memoriam.

I do not remember my username and password.

Click on the login page. In the Forgot Username or Password section, type in the e-mail address you registered with and we'll e-mail your Username and Password.

How secure is my information?

Extremely secure! Every effort has been made to protect your information. Industry standard SSL encryption techniques are used to ensure your credit card information, passwords and personal information travel securely into our database. Our database server also has an encryption engine to protect your information.

How can I see who has donated to me?

Go to the Login section on the site. Use the Username and Password that you received when you created a Pet Memoriam page. In the Owner Centre you can click on the "Donation History" button to view people who have donated in your pet's honour. You can also send them a thank-you message!

How do I upload images to my Pet Memoriam page?

You can easily upload up to 5 images and create a photo gallery. Click Select to choose your image from your computer and then Click Upload Image. Follow the same steps to add multiple images. Choose your default image by selecting Main Image. To delete an image click (x). The maximum image size is 2 MB.

How do I upload videos to my Pet Memoriam page?

You can add up to 2 videos from YouTube. Paste the link from YouTube and then click Add Video. (Videos must first be uploaded to YouTube). To delete a video click (x).

Why is the "Search for a Memoriam" search not finding a Pet Owner that I know has created a page?

You must type in the name of the Pet Owner exactly how it is spelled. It is not case sensitive. You can also leave the search bar blank and click on the looking glass to list all of the pet memorials. If you have a problem locating a Pet Owner that you are sure has created a page, please contact us at egiving@ottawahumane.ca and we will be happy to help you.

All of my Donors are not showing up on the scroll mechanism. Why?

As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

How does Ottawa Humane Society utilize the contributions?

Your contributions help us provide life-saving medical treatment and necessary care to the animals at the OHS.

Will the Ottawa Humane Society trade my name on various mailing lists?

The Ottawa Humane Society collects and maintains only personal information that is voluntarily submitted to us. We will never trade or sell personally identifiable information with a third party.